FAQs
Here to Answer Your Questions
Contact us with any inquiries if you cannot find what you’re looking for on this page.
Welcome to our FAQ page! Here you’ll find answers to the most common questions about shopping with Simply Trecey. If you don’t see what you’re looking for, feel free to reach out through our Contact Us page.
🛍️ Orders & Payments
How do I place an order?
Placing an order is simple! Browse your favorite items, add them to your cart, and head to checkout. Once your payment is confirmed, you’ll receive an order confirmation email right away.
What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment options displayed at checkout. Every transaction is safely encrypted to protect your information.
Can I use a discount code?
Absolutely! You can enter your discount or promo code at checkout before completing your purchase. If your code doesn’t apply, double-check its expiration date or conditions.
How long does order processing take?
We typically process orders within 1–3 business days before shipping. You’ll receive a tracking number as soon as your order is on its way.
🚚 Shipping & Delivery
Where do you ship?
We currently ship across the U.S. and to select international destinations. Shipping options and fees are shown at checkout.
How long does shipping take?
Delivery time varies by location. Standard shipping within the U.S. usually takes 3–7 business days after processing. International orders may take a bit longer.
How can I track my order?
Once your order ships, we’ll email you a tracking number so you can follow your package’s journey right to your doorstep.
What if my package is delayed or lost?
If your package seems delayed or missing, please reach out to us. We’ll gladly assist in locating your order and making things right.
🔄 Returns & Exchanges
What is your return policy?
We want you to love your purchase! If you’re not completely satisfied, you can return eligible items within 14 days of delivery. Please make sure your item is unused and in its original packaging.
How do I start a return?
Just contact us with your order number and reason for return, and we’ll guide you through the easy return steps.Just contact us with your order number and reason for return, and we’ll guide you through the easy return steps.
Do you offer exchanges?
Yes! If you’d like to exchange an item for a different color or size, contact our support team and we’ll help arrange it.
When will I receive my refund?
Once your return is received and inspected, refunds are processed within 3–7 business days to your original payment method.
👜 Product Information
What materials are your products made from?
We carefully select quality materials to ensure every piece looks good, feels good, and lasts. Each product description includes detailed material information.
How do I care for my items?
We recommend following the care tips on your product tag or description to keep your item in perfect condition.
Will sold-out items be restocked?
Some of our popular pieces do come back! You can join our email list or follow us on social media to stay updated on restocks and new arrivals.
🔐 Account & Security
Do I need an account to place an order?
No account is required — you can check out as a guest. However, creating an account makes tracking orders and saving favorites easier!
How do I reset my password?
Click “Forgot Password?” on the login page, and we’ll send you a secure link to reset it in just a few seconds.
Is my personal information safe?
Absolutely. We value your trust and use secure encryption and privacy-compliant systems to protect all customer data.
💬 Customer Support
How can I contact you?
You can reach our friendly team through our Contact page or by email. We’re here to help with any questions or concerns.
When can I expect a reply?
We aim to respond within 24–48 business hours, though we often get back to you sooner!
What are your business hours?
Our customer service team is available Monday through Friday, 9 AM – 5 PM EST (excluding holidays).
⚠️ Order Issues
I received the wrong or damaged item. What should I do?
We’re so sorry for the mix-up! Please contact us right away with your order number and a photo of the item. We’ll make sure to fix it quickly.
I entered the wrong address — can I change it?
If your order hasn’t shipped yet, contact us immediately and we’ll update it for you. Once shipped, address changes are unfortunately not possible.
🎁 Promotions & Discounts
How do I use my promo code?
Enter your code at checkout before completing your payment. If the code is valid, you’ll see the discount applied instantly.
Can I combine promo codes?
Only one promo code can be used per order, unless otherwise stated during a special promotion.
Do discounts apply to sale items?
Most promo codes can’t be combined with already discounted items unless specified.
⏳ Preorders & New Arrivals
How do preorders work?
Preorders allow you to reserve items before they officially launch. Payment is taken at checkout, and the product ships as soon as it’s available.
When will my preorder ship?
Estimated ship dates are listed on each preorder product page. We’ll keep you updated via email.
💌 Gift Cards & Gifting
Do you offer gift cards?
(COMING SOON!) Our digital gift cards are the perfect last-minute surprise. They’re delivered instantly via email and never expire. COMING SOON!)
Can I send a gift directly to someone?
Of course! Just enter their shipping address at checkout. You can even include a personalized note at checkout if available.
🌸 About Simply Shop
Who are we?
Simply Shop is part of the Simply Trecey brand — created with love, passion, and purpose. We curate beautiful, everyday pieces that make you feel confident, stylish, and uniquely you.
What makes us different?
We believe in quality, transparency, and community. Every item is chosen with care, and every customer matters to us.
Where are you based?
We’re proudly based in Miami, Florida, and we ship worldwide with care.
💫 Community & Collaborations
How can I stay connected?
Join us on social media for updates, style inspiration, and special offers. We love hearing from our community!
Do you collaborate with influencers or creators?
Yes! If you’re passionate about fashion, lifestyle, or content creation, reach out — we’d love to connect.
🛍️ Wholesale & Partnerships
Do you offer wholesale options?
Yes, we welcome select retail and boutique partnerships. Please contact us with your business information to get started.
Can we collaborate or sponsor an event?
We’re always open to meaningful collaborations. Let’s create something beautiful together!
